We will begin the first steps of the Horizon Experience in
May 2021 – designed to improve your overall banking experience.

As your financial partner, we are continually investing in technology that offers innovative ways for you to safely access and move your money. This enhancement will help us keep that commitment, while continuing to provide the extraordinary customer service you’ve come to expect. We encourage you to read the information carefully, so you are prepared for the enhancement weekend.

See details below about the new services and features the enhancement will enable, as well as important dates and information to help you prepare for enhancement weekend – May 14, 15, and 16.

What does enhancement weekend mean to our customers?

The information below will affect both Business and Personal customers, as applicable.

Dates

  • Our system enhancement will take place beginning at 4:00 pm Friday, May 14, and be restored by 7:00 am on Monday, May 17.
  • All lobbies and drive throughs will be closed Saturday, May 15, for the enhancement.

Important to Note

  • You will NOT be able to access your Mobile and Online Banking, Starline Telephone Banking, or Bill Pay during the enhancement.
  • You WILL be able to use your debit cards and our ATMs during enhancement weekend.

The System Enhancement will NOT Change

  • Account numbers or Bill Pay
  • Debit cards and ATM access
  • Online Banking and Mobile Banking information

Important Online Banking Information

The information below will affect both Business and Personal customers, as applicable.

Availability

The cutoff time for all Online Banking transactions during the enhancement period will be Friday, May 14, at 4:00 pm. After this cutoff time, the system is expected to be unavailable until Monday, May 17, at 7:00 am.

Access IDs and Passwords

Your user name and password for Online Banking and the mobile application (app) will not change. You will continue to use the same username and password before and after the enhancement.

Online Banking Security Authorization System

The Online Banking Security Authorization will not be retained through the enhancement, as it is confidential. Thus, upon first attempt to log on following the enhancement, you will be asked to re-establish your Online Banking Security Authorization – using your telephone or email address on record with your account. The authentication information you establish will enable us to keep your information more secure.

Online Banking Account Transfers

Account transfers will convert. This includes any transfer templates and recurring transfers. It also includes any one- time transfers you have set up to occur following the cutoff date, Friday, May 14. We recommend you print any such transfers prior to the unavailability of the system so they can easily be re-entered if needed.

Account Nicknames

Account nicknames will convert. You will not need to re-establish these when the system becomes available  again on Monday, May 17.

Quicken®/QuickBooks® Download

If you download transactions into Quicken or QuickBooks, you will need to do this prior to system unavailability, Friday, May 14, at 4:00 pm. Any transactions should be available for download when the system becomes available again on Monday, May 17.

Important Online Bill Payment

Availability

TriStar Online Bill Payment will be unavailable during the enhancement weekend, beginning Friday, May 14, at 4:00 pm, until Monday, May 17, at 7:00 am.

Scheduled Payments

We recommend you do not schedule any payments to be processed for Friday, May 14, through Sunday, May 16. Payments scheduled for processing on Thursday, May 13, will process as usual, but any payments scheduled for Friday, May 14, through Sunday, May 16, most likely will not process until Monday, May 17.

Monthly Statement Information

Checking Account Statements

You will receive two (2) statements in the month of May. The first statement will be printed and mailed on Friday, May 14. The second statement will be printed and mailed on your normal monthly statement day. No fees will be assessed on the first statement, and interest will be paid and credited as accrued for both statements. The statement format will change slightly, but the content will remain the same.

Savings Account Statements

You will receive one (1) statement in the month of May. It will be printed and mailed on May 14. Your next statement will be printed and mailed on June 30, and all statements thereafter will be generated on a quarterly basis unless you have electronic activity during a given month for which a statement will be generated at the end of that month. Interest payment and fee assessment will continue to occur and post at the end of each month. The statement format will change slightly, but the content will remain the same.

New Services and Features the Enhancement will Enable in the Near Future

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Enhanced Online Banking Alerts

Customers will be able to set up email and text alerts for specific account activity such as balances, transfers, stop payments, etc.

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Manage Bill Pay Payees

Manage your Bill Payment payees from our mobile application using our bill payment system from your mobile device anytime 24/7.

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eStatement Access Increase

Receive eStatements free and reduce paper clutter! You will have access to your statements from the past 24 months. You may save eStatements electronically for an indefinite period and print as needed.

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Biometrics for Android™ Users

Use your fingerprint to access our mobile app from your Android or Samsung® mobile device. No more passwords to remember!

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View Check Images in Mobile App

You will be able to view check images using our mobile application straight from your mobile device giving you easy access to your account information on your most convenient device.

Questions?

Contact our caring bankers at (615) 446-7100 during normal business hours. We will also be available to answer your questions by calling on Monday, May 17 following enhancement, 7:00 am to 7:00 pm.

We sincerely apologize for any inconvenience these changes and/or service limitations cause you, and greatly appreciate your patience as our bankers adjust to the enhanced technology.