System Enhancement May, 2021
As you financial partner, we are continually investing in technology that offers innovative way for you to safely access and move your money. This enhancement will help us keep that commitment, while continuing to provide the extraordinary customer service you've come to expect. We encourage you to read the informaton carefully, so you are prepared for the "enhancement weekend."
- Our system enhancement will take place beginning at 4:00 pm Friday, May 14, and be restored by 7:00 am on Monday, May 17.
- All lobbies and drive throughs will be closed Saturday, May 15, for the enhancement.
Important to Note
- You will NOT be able to access your Mobile and Online Banking, Starline Telephone Banking, or Bill Payment during the enhancement.
- You WILL be able to use your debit cards and our ATMs during enhancement weekend.
The System Enhancement will NOT Change
- Account numbers or Bill Pay (see below)
- Debit cards and ATM access
- Online Banking and Mobile Banking information
Important Online Banking Information
The information below will affect both Business and Personal customers, as applicable.
The cutoff time for all Online Banking transactions during the enhancement period will be Friday, May14, at 4:00 pm. After this cutoff time, the system is expected to be unavailable until Monday, May 17th, at 7:00 am.
Access IDs and Passwords
Your user name and password for Online Banking and the mobile application (app) will not change. You will continue to use the same user name and password before and after the enhancement
Online Banking Security Authorization System
The Online Banking Security Authorization will not be retained throught the enhancement, as it is confidential. Thus, upon first attempt to log on following the enhancement, you will be asked to re-establish your Online Banking Security Authorization-using your telephone or email address on record with your account. The authorization information you establish will enable us to keep you information more secure.
Online Banking Account Transfers
Account transfers will convert. This includes any transfer templates and recurring transfers. It also includes any one-time transfers you have set up to occur following the cutoff date, Friday, May 14. We recommend you print any such transfers prior to the unavailability of the system so they can easily be re-entered if needed.
Account nicknames will convert. You will not need to re-establish these when the system becomes available again on Monday, May 17.
If you dowload transactions into Quicken or QuickBooks, you will need to do this prior to system unavailability, Friday, May 14, at 4:00 pm. Any transactions should be available for download when the system becomes available again on Monday, May 17.
Contact our caring bankers at (615) 446.7100 during normal business hours. We will also be available to answer your questions by calling on Monday, May 17 following enhancement, 7:00 am to 7:00 pm
We sincerely apologize for any inconvenience these changes and/or service limitations cause you, and greatly appreciate your patience as our bankers adjust to the enhanced technology.